All items in my Gallery are for sale. When purchased please allow 7-10 days for me to package and send your item(s) to you. Shipping is a flat rate fee of $10 per item. Paypal is the only form of payment accepted.
Refunds will only be accepted when returned within 10 days of receipt in an undamaged, unworn condition. Return shipping is not refundable, and I suggest you send it back using UPS or FedEx for tracking & insurance purposes. Returns not received cannot be refunded. Return address & instructions for return will be included with your item(s).
Return Address: SMH Jewelry Designs
P.O. Box 6001
Penacook, NH 03303
If damaged during shipment then you will contact me immediately & shipper will be liable for damages. Please use the contact page to email me.
If there is a problem with a purchase, such as; 1) a piece is damaged or broken after wearing 2) a piece is defective; Then, you need to contact me & discuss the circumstances & I will make arrangements to repair the piece for you. Or, in rare cases (depending on circumstances), I will replace the piece with an equal, or as close to an equally valuable piece of jewelry as possible. I am not liable for pieces worn in situations where jewelry is subjected to extreme stresses of wear & tear. Of course, I want my clients to be happy with their purchase(s) so I will make an honest effort for an equitable resolution due to any unforeseen situation that may occur.
If there are any questions, please contact me through the contact link above.
Susan M. Howland